Matthew Hawkes, Owner/Operator of Anglian Chauffeur Service is the driver of the Range Rover.
With 25 years of professional driving experience as and LGV Class I (including STGO) and PSV, Matthew is a competent and confident driver. Matthew’s attitude to driving is that as a driver you are in a constant state of learning as has attended extra curricula driving courses. The system of driving which Matthew employs is Roadcraft, the system used for Police Driver Training.
During his early forties, Matthew was a keen motorcyclist, riding 20,000 miles a year on large “Adventure”, “Touring” and “Cruiser” motorcycles. In 2014 he rode a Triumph Rocket III Touring, at 2.3Ltr it was the World’s Largest Production Motorcycle, 5,000 miles around the entire coastline of Great Britain to raise funds for the RNLI. Again to ensure that his skills were of a very high standard, Matthew attended a Safe Rider course with Norfolk Constabulary, implementing Motorcycle Roadcraft.
Away from the road and focusing on customer care and service quality, Matthew, during his work in the leisure industry, received Welcome Host Training and then in a brief time at Marks & Spencer was fortunate to be part of the Mary Gober Method Training. Excellence in customer service is of paramount importance in the leisure and tourism industry and when Matthew heard that to reflect this Welcome Host Gold Training was being offered, he seized the opportunity.
Matthew returned to learning at City College Norwich at age 33. Customer Care and Service Quality was one of sixteen modules of the BTEC HND Leisure Management. Attaining a Distinction/Merit portfolio, Matthew continued studying, gaining a BA (Hons) Hospitality, Tourism & Leisure Management, receiving Student of the Year Award in the process.
Previously, Matthew has been a lifeguard, swimming teacher, swimming pool manager and instructed young people and adults as a multi-activity instructor in archery, fencing, climbing, abseiling, pool-based scuba diving/kayaking and was a trainer/assessor for the Duke of Edinburgh Award.
Matthew has been described as an active listener, being patient with others and is empathic, showing genuine interest in others he is supportive and motivational. With the ability to keep an open mind he displays good judgment, manners and honesty. Matthew is also calm and proactive, qualities which are evident in his driving.
Matthew is a Fellow of the Institute of Travel & Tourism, a Member of the Tourism Society, a Member of The Institute of Tourism Management, a Visit Britain BritAgent and a National Coastal Tourism Academy Super England’s Coast Ambassador.