Making a Booking
To make a booking please call Matthew on 07500 787477 or email firstname.lastname@example.org. Matthew may be driving when you request a booking so please leave a message and he will return your call or respond to your email when it is safe to do so.
Confirmation of Booking
Your booking is only confirmed after paying a 50% deposit or the full payment. If paying by cheque the booking is confirmed after clearing.
Payments may be made by cheque made payable to Anglian Chauffeur Service, by electronic bank transfer or by credit or debit card via a PayPal Invoice. For electronic transfer, we will notify the client(s) of our bank details separately.
If paying by cheque the deposit, final balance or full payment is due eight (8) working days prior to the journey to allow for clearing before commencement of your journey.
Should the balance not be paid on the due date, we reserve the right to cancel the reservation and no refund will be made. Should a booking be made less than eight (8) days prior to departure the full amount is due immediately by either BACS or Debit/Credit Card (details to be given to clients separately).
Final balances can be made in cash at the commencement of your journey. Full payment in cash on the day of your journey are no longer accepted.
Cancelling a Booking
If a journey is cancelled with up to eight (8) days’ notice a full refund is given.
Between seven (7) to four (4) days’ notice a 50% refund is made.
Less than four (4) days’ notice no refund is given.
What constitutes a Day?
The day (a period of 24 hours) ends at the time of pick up to commence your journey with Anglian Chauffeur Service regardless of the actual time of day.
Anglian Chauffeur Service has published its 2018 tariff to all the major train stations, airports and seaports. If you’re delayed by more than three hours or your flight’s cancelled, under EU rule 261/2004 you are often entitled to compensation. In this scenario Anglian Chauffeur Service reserves the right to charge either waiting time at £15 per hour plus additional car parking costs incurred or the full cost of the booked journey, payable within 48 hours of your drop off. Receipts are available by email to support compensation claims.